Linking integrations to operations
Conceptual guides explaining how HC processes orders, inventory, financial data, promotions, and high-volume events.
- The full lifecycle of a Shopify orderTraces a Shopify order through every stage HC touches — from placement through fulfilment, cancellation, return, and exchange.
- How inventory sync worksExplains the direction, triggers, and logic behind HC's inventory synchronisation, and how to troubleshoot discrepancies.
- How financial data flows to your ERPCovers what HC sends to your ERP, how it transforms financial data, timing considerations, and how to reconcile.
- How HC handles promotions and discountsHow HC maps discount types — line-level, order-level, gift cards, and bundles — to your ERP and WMS.
- How HC handles high-volume eventsHow HC scales during peak trading periods, and what to do to prepare for flash sales, launches, and seasonal spikes.
- How returns flow through your integrationHow return data moves between your returns platform, warehouse, ERP, and storefront — and what to check when a return goes missing.
- How alerting worksWhere alerts come from, what they monitor, and how flood control groups them during a spike.