Diagnose and resolve integration problems — from missing events to incorrect data.

Something's wrong

Step-by-step guide for tracing missing data through the Control Panel.

An event hasn't arrived in the destination system

Diagnose whether incorrect data originates from the source system or HighCohesion's transformation logic.

Data is showing incorrectly in a system

What to do when you receive an error notification from HighCohesion.

I received an alert — what now?

Locate a specific order, stock update, return, or refund in the Control Panel using search and filters.

How to find a specific event in the Control Panel

Resolve a failed event directly from the Control Panel and resubmit it for processing.

How to fix and resend a failed event

Understand the difference between a one-off value fix and a mapping change, and know which applies to your situation.

Correcting a mapping or field value

How to request HC to reprocess a large batch of failed events after you've fixed the root cause.

Requesting a bulk resend

Guidance on when to contact HC for support, what to include, and how to raise urgent issues.

When to escalate to the HC team

Search or browse for information and answers on how to use the HighCohesion iPaaS

Everything you need to understand what HighCohesion does and how to get started.

Getting started

Understand what HighCohesion does with your data, how an event moves between your systems, and what HC does not do.

What HighCohesion does

The building blocks of a HighCohesion integration: streams, jobs, events, transformations, entities and issues, and how they fit together.

How your integrations are structured

Log in for the first time, find your way around the Control Panel and open your first event.

Your first time in the Control Panel

Plain-English definitions of the terms used in HighCohesion, the Control Panel, and in communications with the HC team.

Glossary of key terms

Knowing when to self-serve and when to contact HC saves time. This page explains both.

How to get support

Set up two-factor authentication on your first login, save your reset code, and recover access if you lose your phone.

Setting up two-factor authentication

How to add, update, and manage the keys HighCohesion uses to connect to your systems, and how they are protected.

Providing and managing system credentials

AI features and connections available in HighCohesion. 

AI powered integrations

All you need to know about how to connect to and use the HighCohesion MCP (Model Context Protocol) MCP

MCP server

What the HighCohesion MCP Server for AI assistants can read, what it cannot do, and how access is controlled.

How the HighCohesion MCP Server works

Add the HighCohesion MCP Server to Claude so you can ask about your integrations in plain English. Read-only, using your Control Panel login.

Connect Claude to HighCohesion MCP Server

Example questions to ask the HighCohesion MCP Server, grouped by what you are trying to find out.

What you can ask the HighCohesion MCP Server

How to use the Control Panel day-to-day to keep your integrations running smoothly.

Monitoring integrations

A reference point for what normal looks like — so you can spot when something is off.

What a healthy integration looks like

A guide to what each part of the Control Panel dashboard shows and how to use it.

Reading the dashboard

A guide to what each event status means and what action, if any, you should take.

Understanding event statuses

Turn on email alerts for failed jobs and events and opt in to daily or weekly summary reports.

Setting up error alerts

How to add and remove team members from the Control Panel and what each access level allows.

Managing users and permissions

What jobs are, how they are triggered, and how to find and replicate them in the Control Panel.

The Jobs page

How to trigger a stream on demand from the Control Panel, what a manual run does differently from a scheduled or webhook run, and when to use it.

Running a stream manually

What a lookup table is, what it's used for in your integration, and how to request a change.

Lookup tables

Conceptual guides explaining how HC processes orders, inventory, financial data, promotions, and high-volume events.

Linking integrations to operations

Traces a Shopify order through every stage HC touches — from placement through fulfilment, cancellation, return, and exchange.

The full lifecycle of a Shopify order

Explains the direction, triggers, and logic behind HC's inventory synchronisation, and how to troubleshoot discrepancies.

How inventory sync works

Covers what HC sends to your ERP, how it transforms financial data, timing considerations, and how to reconcile.

How financial data flows to your ERP

How HC maps discount types — line-level, order-level, gift cards, and bundles — to your ERP and WMS.

How HC handles promotions and discounts

How HC scales during peak trading periods, and what to do to prepare for flash sales, launches, and seasonal spikes.

How HC handles high-volume events

How return data moves between your returns platform, warehouse, ERP, and storefront — and what to check when a return goes missing.

How returns flow through your integration

Where alerts come from, what they monitor, and how flood control groups them during a spike.

How alerting works

Guides for common integration changes — adding platforms, warehouses, or mapping updates.

Making a change

How to add a new system to your HighCohesion integration — what to prepare, and what to expect.

Going live with a new platform

What's involved when you add a new fulfilment location to your HighCohesion integration.

Adding a warehouse or location

What to check before, during, and after a promotion to keep your integration running cleanly.

Running a promotion or sale event

A checklist for getting your integration ready for Black Friday, product launches, and other high-volume periods.

Preparing for peak trading

Transformation Functions

Developer reference for HighCohesion transformation files: field types, lists, pre-formatting and post-formatting functions.

Write a custom transformation

How to raise a mapping change request with HighCohesion and what to expect.

Requesting a mapping change

Quick-reference documentation for error codes, event status definitions, and other technical terms used in the Control Panel.

Reference

A reference for the common error categories you may see when investigating failed events in the Control Panel.

Error codes and what they mean

The platforms HC integrates: ecommerce, ERP and finance, warehousing and 3PL, returns, shipping, and more.

Systems HighCohesion connects

A complete reference for every status an event can have in the Control Panel.

Event status definitions

How long HighCohesion keeps job files, event data, entity records, and platform logs.

Data retention policy

How event aggregation combines multiple events into one at the destination, and how page size controls the batching.

Aggregated Events

Finding an order across systems, what happens when the Shopify app is reinstalled, and matching delivery methods.

Shopify integration reference

The export flag NetSuite uses to track sent orders, and how NetSuite credentials (TBA) are structured.

NetSuite integration reference

Security Standards

How HighCohesion protects your data: authentication, encryption, hosting, network security, and user roles.

Security standards

HighCohesion Product Documentation

Help Center

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