Something's wrong
Diagnose and resolve integration problems — from missing events to incorrect data.
- An event hasn't arrived in the destination systemStep-by-step guide for tracing missing data through the Control Panel.
- Data is showing incorrectly in a systemDiagnose whether incorrect data originates from the source system or HighCohesion's transformation logic.
- I received an alert — what now?What to do when you receive an error notification from HighCohesion.
- How to find a specific event in the Control PanelLocate a specific order, stock update, return, or refund in the Control Panel using search and filters.
- How to fix and resend a failed eventResolve a failed event directly from the Control Panel and resubmit it for processing.
- Resend events and rerun jobs in bulkResend up to 100,000 events or rerun jobs in one go from the Control Panel, and follow each request on the Resends & reruns page.
- Correcting a mapping or field valueUnderstand the difference between a one-off value fix and a mapping change, and know who makes which.
- When to escalate to the HC teamGuidance on when to contact HC for support, what to include, and how to raise urgent issues.