Your first time in the Control Panel

Accessing the Control Panel

The Control Panel is at https://control.highcohesion.com/. Log in with the email address and password provided during onboarding. Two-factor authentication is enforced — on your first login you will be taken through 2FA setup (see Setting up two-factor authentication).

Forgotten your password? Click Forgotten Password on the login form and enter your account email. A secure reset link should arrive within 10 minutes — check your spam folder if it does not.

No account yet? Accounts are created per organisation. Ask a colleague with Owner access to add you (see Managing users and permissions), or email support@highcohesion.com.

What you will see

The main view shows your streams — the configured data flows that make up your integration. Each stream shows:

• Its name (typically source system, direction, and destination, e.g. "Orders: Shopify → NetSuite")

• Its current status (active, paused, or error)

• A count of recent events and any failures

Navigating to an event

1. Click a stream name to open its event list.

2. Events are listed in reverse chronological order — most recent first.

3. Click an event to open its detail view, which shows the full data payload, the event status, and any error messages.

Key areas

Streams — your list of configured integrations. This is where you go to check event volume and error counts.

Events — the individual data records passing through each stream. You can filter by status, date, and reference number.

Issues — where you see the list of open issues to be reviewed.

Settings — Users, Alerts, Actions

What you can do from the Control Panel

• Monitor event processing across all your streams

• Investigate and diagnose failed events

• Fix and resubmit individual failed events

• Set up error alerts

• Add or remove team members

What requires HC involvement

• Changes to stream logic or field mappings

• Bulk operations (e.g. resending a large batch of events)

• Adding or removing integrations