Login and security

Please note that you will need to be granted an account before you are able to log in. New accounts for your organisation can be requested by emailing [email protected].

Login

The Control Panel can be accessed via the following secure link: https://control.hico.io. Once the page has loaded, you will be presented with a login form, the form allows you to enter your email address (associated with your account) and your password. Once entered press login and the system will attempt to authenticate your credentials.

Forgotten password

If you have forgotten your password, the system has the ability to regenerate it via an email authentication link. You will see a link on the login form (url above) titled "Forgotten Password". To reset your password, simply click on this link and enter your email address from your account on the next page.

You should then receive an email within 10 minutes with a secure link for resetting your password.

Remember to check SPAM mailboxes for the forgotten password email.

Two factor authentication

As an added layer of security our system allows users to add two factor authentication to their logins. Adding two factor authentication (often abbreviated to 2FA) adds another step in the login process before you are authenticated in to the system.

We recommend that you add two factor authentication as quickly as possible to your account.

Our guide on how to setup two factor authentication is available via this link.