Data retention policy

This section outlines how HighCohesion stores data

All Job related data as listed below is securely stored in privately hosted Amazon S3 buckets to support trouble shooting and error resolution before being permanently deleted after 60 days.

• event.json

• payload_in.json

• payload_out.json

• transformation.json

• Any output XML / CSV file

The Job & Event data will be stored in two separate operational databases for 60 days. After 60 days the data will be permanently removed from the operational databases and then obfuscated and stored in a database for Business Intelligence purposes.

Platform logs will be stored for 14 days to support in troubleshooting and root cause analysis before being permanently removed from the platform.

Non-personal entity data will be stored from that an Organisation is created until the organisation account is shut down. On account closure the organisation's entity data will be saved for an additional 60 days before being permanently removed.