LogoLogo
  • 🏃‍♀️ Get started
    • Create your first integration
      • Step 1 - Creating your Source & Destination System keys
        • Shopify Key
        • FTP Key
      • Step 2 - Select a Source Function
      • Step 3 - Select a Destination Function
      • Step 4 - Select a Transformation
      • Step 5 - Put it all together to create a Stream
      • Step 6 - Run your stream
    • Go-live best practice
  • 🏄🏻‍♀️ Integration Tutorials
    • Shopify with Descartes Peoplevox
    • Shopify with FTP
      • Shopify with FTP
      • Shopify with FTP (Part 2)
    • Shopify with ReBOUND
    • WooCommerce
      • WooCommerce with FTP
    • NetSuite
  • 🏗️ Creating streams
    • Intro
    • Streams
      • Web hook installation
      • Web hook support
        • DEAR Systems
        • Descartes Peoplevox
        • Shopify
    • Systems
      • System library
        • DEAR Systems
        • Email
        • FTP
        • Descartes Peoplevox
        • Magento 1.x
        • Magento 2.x
        • ParcelLab
        • ReBOUND
        • Shopify
        • WooCommerce
    • Keys
      • Key library
        • Shopify private apps
        • Netsuite
        • FTP and sFTP
        • oAuth
    • Sources
    • Transformations
      • Public Transformations
      • Private Transformations
      • Customising a Public Transformation
      • Write a custom transformation
        • Transformation Library
        • Example 1 - Sales Order
        • Example 2 - Shipment
    • Destinations
      • Aggregated Events
    • Data uploads
    • Lookup table
  • 🔧 Editing streams
    • Updating source and destinations
    • Deleting a stream
  • 🎛️ Monitoring streams
    • Job Statuses
    • Event Statuses
    • Resending data
      • Replicate Job
      • Replicate Event
      • Replicate Event without Event in Control Panel
    • Reporting
      • Jobs
      • Events
      • Entities
    • Alerts
  • ⚙️ Administration
    • Login and security
      • Two factor authentication (2FA) setup
        • Signup to HighCohesion without QR scan
    • Creating an organisation
    • Billing Information
    • Creating a user
    • Roles & Permissions
  • 💁🏽 Help and support
    • Glossary of platform terminology
    • Security standards
    • Data retention policy
    • Contact us
Powered by GitBook
On this page

Was this helpful?

  1. 💁🏽 Help and support

Data retention policy

This section outlines how HighCohesion stores data

All Job related data as listed below is securely stored in privately hosted Amazon S3 buckets to support trouble shooting and error resolution before being permanently deleted after 30 days.

  • event.json

  • payload_in.json

  • payload_out.json

  • transformation.json

  • source.json

  • destination.json

  • Any output XML / CSV file

The Job & Event data will be stored in two separate operational databases for 45 days. After 45 days the data will be permanently removed from the operational databases and then obfuscated and stored in a database for Business Intelligence purposes.

Platform logs will be stored for 15 days to support in troubleshooting and root cause analysis before being permanently removed from the platform.

Non-personal entity data will be stored from that an Organisation is created until the organisation account is shut down. On account closure the organisation's entity data will be saved for an additional 30 days before being permanently removed.

PreviousSecurity standardsNextContact us

Last updated 4 years ago

Was this helpful?